Refund Policy

30-Day Money-Back Guarantee

At JuruJual Academy, we stand behind the quality of our courses. If you're not completely satisfied with your purchase, we offer a 30-day money-back guarantee. This policy applies to all course purchases and subscriptions.

Eligibility for Refunds

You are eligible for a full refund if:

• You request a refund within 30 days of your initial purchase
• You have completed less than 50% of the course content
• You provide specific feedback about why the course didn't meet your expectations
• You haven't violated our Terms of Service

How to Request a Refund

Step 1: Contact Our Support Team

To initiate a refund request, please contact our support team at support@jurujual.com with the following information:

• Your full name and email address used for purchase
• Order number or transaction ID
• Date of purchase
• Reason for requesting a refund
• Any specific issues or concerns you encountered

Step 2: Review Process

Our support team will review your request within 2-3 business days. We may ask for additional information or clarification about your experience with the course.

Step 3: Refund Processing

If your refund request is approved, we will process the refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

Partial Refunds

In some cases, we may offer partial refunds based on the following criteria:

• If you have completed between 50-75% of the course: 50% refund
• If you have completed more than 75% of the course: No refund (consider certificate completion)
• Technical issues preventing course access: Full refund regardless of progress

Subscription Refunds

Monthly Subscriptions

For monthly subscription plans, you can cancel at any time. Refunds are prorated based on the remaining days in your billing cycle.

Annual Subscriptions

Annual subscriptions are eligible for a full refund within the first 30 days. After 30 days, refunds are prorated based on the remaining months in your subscription period.

Non-Refundable Items

The following are not eligible for refunds:

• Certificate purchases (separate from course enrollment)
• Physical merchandise or printed materials
• Third-party services or integrations
• Purchases made more than 30 days ago

Special Circumstances

Technical Issues

If you experience technical difficulties that prevent you from accessing course content, we will work with you to resolve the issue. If the problem cannot be resolved, you may be eligible for a full refund regardless of your progress in the course.

Medical or Personal Reasons

In cases of medical emergencies, family situations, or other significant personal circumstances, we will consider refund requests on a case-by-case basis. Please provide appropriate documentation when requesting a refund for these reasons.

Refund Processing Time

Alternative Solutions

Before requesting a refund, consider these alternatives:

• Course Transfer: Transfer your enrollment to another student
• Extended Access: Request additional time to complete the course
• Course Swap: Exchange for a different course of equal value
• Support: Contact our instructors for additional help and guidance

Contact Information

For refund requests or questions about this policy, please contact us:

Policy Updates

This refund policy may be updated periodically. We will notify users of any significant changes via email or platform announcements. The most current version will always be available on our website.